Rotate the iPhone to "portrait" mode - the toolbar and other controls will appear. I'm running your app, but all I see is stars! How do I get to the Settings and other controls? In a few places, the user interface has been rearranged to fit the larger iPad screen, but the app's features and functionality remain unchanged. It works almost identically on both devices. ![]() Yes! SkySafari is a "universal" app which supports the iPad screen at full resolution, as well as the smaller iPhone/iPod Touch screens. If/when we release versions of our applications for other mobile devices, we will announce them very publicly on our web site! ![]() We currently only support iOS, Android and Mac. Do you have a version of your apps for my device? I have a BlackBerry/Windows Mobile/WebOS/other mobile device. At these very low prices, we hope that SkySafari for iOS will provide you with tremendous value, in spite of being a separate purchase. ![]() Most desktop astronomy programs competing at SkySafari's level of sophistication cost hundreds of dollars - ours is priced at the cost of a pizza. We hope that this won't dissuade you from purchasing the iOS version separately. There's just no way we can offer a common license for all of them. Our Mac and iOS apps are sold through different app stores. SkySafari for Android is a complete rewrite of app, written in a different programming language, running on a device with a different kind of processor, under a separate operating system with a different user interface. Can I get a discount on your iOS version? I bought your Android version and/or your Mac version. This is a purchase decision which we cannot make for you, and which we cannot reverse. If you decide that you want to upgrade to Plus or Pro later, make sure you know which one you want. It's for this reason that we've kept the Basic version as inexpensive as it is. Remember - you're actually buying the app from Apple, not from us. These are separate apps on the iTunes store, and as per above, Apple does not credit the purchase of any app toward the purchase of any other. Can I get an upgrade to SkySafari Plus or Pro for just the difference in cost? I purchased the basic version of SkySafari 4. (If you didn't receive our notification, do you have Push notifications for SkySafari turned off on your iOS device?) We heavily advertised this upgrade offer in print and on-line astronomy media, by issuing several press releases, and by sending push notifications to every single user of SkySafari 4. Apple will not credit the cost of one app toward the purchase of another this is Apple's policy, not ours.ĭuring the first month after SkySafari 5 was launched, we offered it at half price so that current customers could upgrade inexpensively. SkySafari 5 is a significant rewrite of the app it requires a later iOS version (8), and it's distributed as an entirely separate app on the app store. Instead, you should contact Apple about this. It is possible to get a refund for your purchase, but not from us, since the apps are sold through the App Store. You can update to the latest iPhone OS from Apple, free of charge, using iTunes. The app won't work on an older version of iOS. I purchased your apps, but they won't work on my iPhone/iPad/iPod Touch! Can I get a refund?įor SkySafari 5, make sure your device is running iOS 8.0 or later. The App Store folks are very careful to make sure you won't pay for the same purchase twice. Even if you "purchase" it again, you won't be charged. Just download it again from the app store. ![]() I purchased one of your iPhone apps, but I lost my iPhone/iPad/iPod (or I bought a new one). This page contains answers to the most frequently asked questions about our SkySafari Apple iPhone/iPad/iPod Touch apps.
0 Comments
Leave a Reply. |